Tone Wolf
Trusted Dealer for 1 yearNew, Used & Vintage Guitar Shop in Brooklyn, NY
Brooklyn, NY
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Garrett Hess
917-524-6462
Shop Hours: Tuesday through Friday 12pm to 5pm.
Flexible Hours: Contact Us to Make an Appointment.
Phone Hours: Call Anytime.
Payment
Tone Wolf accepts all major credit cards, PayPal, Apple Pay, Shop Pay, and Bank Wire Transfer. Checks and money orders must clear before we can ship or release items. Check out securely on our website using the payment method of your choice. Financing options are also available on our site. We accept cash in-store, and we welcome trade-ins. Please let us know if you have a trade or consignment you'd like to use to help fund your next purchase.
Shipping
We Ship Worldwide.
Tone Wolf ships guitars, amps, effects, parts, and accessories to select locations around the world, packed with the utmost care and attention to detail. We treat each instrument as if it were our own, and aim to deliver each item flawlessly to its new owner.
Handling & Transit Time:
Most orders ship from Tone Wolf within one business day, and all shipments originate from our dedicated facility in Brooklyn, NY. Transit time varies depending on buyer location, generally from one to seven days. Standard ground service in the US generally arrives in one to five business days depending on your location. Next Day and 2nd Day delivery options are available. For international orders, customs clearance may delay delivery of your item beyond the normal transit time quoted by the carrier. Certain international locations may be subject to special payment terms.
Item Inspection & Instrument Setups:
We inspect each item for condition and functionality prior to being listed for sale online. Additionally we inspect each item again before shipment. Each instrument is set up and tested prior to shipment. Instrument string height, neck relief, pickup height, etc are set within a general tolerance. Keep in mind that climate fluctuations may affect the instrument's overall feel and playability during or after transit. Additionally, your personal setup preferences may vary from what our technicians prefer. Please keep these variances in mind when you receive your order.
Damaged or Lost Items & Insurance:
All items ship fully insured. It is the responsibility of Tone Wolf to deliver your item in the condition outlined in the product listing. However, as hard as we try, sometimes things happen beyond our control once the item is in the hands of the carrier. If your order arrives with any issue, or is completely lost, don't worry we'll handle it. For international orders, please note that once your item is delivered to customs agents in your country, neither Tone Wolf nor the shipment carrier can be responsible for damaged or lost items.
Returns
All items can be returned within 7 days of receipt.
When you shop at Tone Wolf, you'll have one week from the date of delivery to decide if the gear is right for you. Please contact us prior to shipping your item back for return authorization and instructions.
Important terms and conditions for all returns:
-All items must be returned in the exact condition they were when shipped from Tone Wolf.
-Shipping and insurance costs both ways are the responsibility of the buyer and those fees cannot be refunded.
-It is the sole responsibility of the buyer to properly pack, insure, and deliver the item back to Tone Wolf in original condition. Please retain the original box and packing materials to use for your return shipment.
-Any item that is returned with changed parts, missing parts, play wear, or damage of any kind (beyond the original purchase condition of the item) will not be refunded.
Tone Wolf No-Hassle Guarantee:
As hard as everyone tries, sometimes things go wrong with orders. If your item arrives in an unexpected condition, or if you're experiencing any unforeseen problems with your order or item, we'll fix it. Rest assured we're going to do our best to make things right.