Bananas At Large Inc
Trusted Dealer for 11 yearsThe only music store offering you the most complete & unique musical instruments anywhere.
San Rafael, CA
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Bananas at Large
415-457-7600
Monday - Saturday (11:00am - 6pm PST), Sunday (11:00am - 3pm PST) | Closed January 1st for NEW YEARS DAY
Payment
We accept major credit and debit cards - Visa, MasterCard, Discover, and American Express. We also accept Paypal. Please contact us for Western Union. Orders must be approved by our authorization process. This includes validation of the shipping address with the issuing bank.
Shipping
About Shipping and Delivery
We utilize legitimate bonded and licensed shipping carriers only (UPS, Fed Ex, USPS etc). We are not the shipping company and therefore cannot be held responsible for faults that lay with the shipping company. By placing orders with us you agree to be present to receive packages sent to you. Bananas cannot be held responsible for lost packages once they are logged as delivered by the shipping company. Once a package is logged as delivered by the shipping company the customer is responsible for any issues related to the delivery of the package at that point.
Packaging and Shipping Information
Due to conditions beyond our control (weather, shipper's handling etc.) some boxes that products originally come in cannot be re-used to ship out to customers. In those rare cases we will remove and inspect all items and repackage them in acceptable boxing to make it safe to you. All items are still considered brand new, under full warranty and fall under our same guarantees. Note: Bananas recycles unused boxes when possible.
Returns
Online Returns:
In order to return a product, Request a Return Authorization Number (RA Number). To request a Return Authorization Number (RA Number), please email info@bananas.com with your full name, order number, item that you are returning, and what type of return you would like us to process - either exchange for the same item, exchange for another item, or return for refund. In addition, if you can include the reason for your return, and any other comments, that would be appreciated.
Once we process your RA request, we will send you a Return Authorization Number, and instructions on how to return the item.
Return and Customer Satisfaction Policy:
Any item (other than as noted below) purchased from Bananas at Large online store may be returned, within 45 days of the shipment date, for a full refund of the purchase price minus shipping costs, or for exchange or credit. Rather than make you click elsewhere for the 'small print', here it is in not-so-small print:
The following items may not be returned:
Consumable items such as (but not limited to) strings, picks, drum sticks, drum heads, phono cartridges and replacement speakers.
Any item that is worn on the body or is blown into, such as (but not limited to) earplugs, wind controllers or harmonicas
Computer software, items that can be copied and copyrighted material such as (but not limited to) books, videos and CD's
Installed items such as (but not limited to) guitar pickups, drum heads, headphone parts and other installed parts
If you agree to back order or special order a product, you agree that order may not be canceled unless approved by Bananas. Special orders already in transit either from manufacturer or Bananas cannot be canceled. Special order items may be returned if defective for exchange. You will be notified what items qualify as special order status.
*In-store sales, please see posted Return Policies
Other Things You Need to Know about Online Returns
Shipping and/or handling charges are not refundable. It is your responsibility to pay return shipping and to fully insure the unit(s) you are returning. Also, it is your responsibility to cover shipping charges for sending the item to you. If you are quoted free shipping and return the item, you will be required to cover the actual shipping costs incurred by your order. Items that are returned must be in the original packaging, with all accessories and paperwork included in the original shipment, such as owner's manual(s) and warranty card. Items must be free from signs of use or wear, and both warranty card and manual(s) must not have any writing in them. If your order was shipped to you in outer packaging it must be returned in that packaging as well as the inner box or boxes. Returned items that do not arrive in the condition described above are subject to a $25 repackaging charge, plus the cost of replacing missing, soiled, worn or marked-on items. Obvious signs of use that reduce the value of a returned unit will be subject to additional charges based on how much we need to mark down the unit to make it sellable.