Payment
We accept Cash, Visa, MC, Discover, AMEX, Paypal, certified cashier's check, money order and direct bank transfers.
Shipping
As Emerald City Guitars continues to do more and more worldwide shipping our goal is to make sure your instrument or amplifier arrives intact. We take pride in our packing procedures using high grade packing materials and great care in assuring that our customers get their order quickly and safely. We make a point of forwarding all tracking information to our customers so they can stay informed on its progress pending arrival.
We ship via UPS, Fedex and UPS. All shipments are fully insured through our private insurance carrier.
Returns
We offer a 72 hr approval on all guitar & amps (unless otherwise noted). Customer pays all shipping & insurance costs both ways unless otherwise negotiated by sales staff. Before returning any item, customers must call for a return authorization. Returned items must be in the same condition as when they left the store. Unauthorized returns will be refused & returned at customer expense. Returned items are subject to a 20% restocking fee.
